Shipping policy

Shipping Policy

Thank you for shopping with us. We are committed to delivering your order quickly, safely, and efficiently. Please read our shipping policy carefully before placing your order.

1. Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and public holidays).

  • During peak seasons, sales, or promotional periods, processing times may be slightly extended.

  • Once your order is shipped, you will receive a confirmation email or SMS with tracking details.

2. Shipping Charges

  • Shipping charges are calculated at checkout based on your location and order weight.

  • We may offer free shipping on orders above a certain amount (if applicable).

  • Any customs duties or taxes (for international orders) are the responsibility of the customer.

3. Delivery Time

Domestic Shipping

  • Estimated delivery time: 2–5 business days after dispatch.

  • Delivery times may vary depending on your city and courier service availability.

International Shipping

  • Estimated delivery time: 7–14 business days depending on the destination country.

  • Delays may occur due to customs clearance or unforeseen circumstances.

4. Order Tracking

  • Once shipped, you will receive a tracking number via email/SMS.

  • You can track your order through the courier service website.

5. Shipping Delays

While we aim to deliver within the estimated timeframe, delays may occur due to:

  • Weather conditions

  • Public holidays

  • High order volume

  • Customs clearance (for international orders)

We appreciate your patience in such cases.

6. Incorrect Address

  • Please ensure your shipping address is correct at checkout.

  • We are not responsible for delays or losses caused by incorrect or incomplete addresses provided by customers.

7. Undelivered Packages

  • If a package is returned due to failed delivery attempts, customers may be required to pay re-shipping charges.

8. Damaged or Lost Shipments

  • If your order arrives damaged or you believe it is lost, please contact our customer support within 48 hours of delivery.

  • Please provide your order number and photos (if applicable) for quick assistance.